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Active Incident

Updated a few seconds ago

Ongoing issue with Vietnam ISPDegraded Performance

Incident Status

Degraded Performance

Components

User, Player

Locations

Website, Mobile App



March 29, 2024 10:05 PDT
[Investigating] We are experiencing an issue with a local ISP in Vietnam impacting users connecting to Roblox.

March 29, 2024 10:09 PDT
[Identified] We are experiencing an issue with a local ISP in Vietnam impacting users connecting to Roblox.

March 30, 2024 14:22 PDT
[Identified] We are aware that services have been interrupted in Vietnam due to issues with several ISPs. We've reached out to impacted Internet Service Providers and are waiting to hear back.

User

Website

Operational

Mobile App

Operational

Xbox App

Operational

Avatar

Operational

Player

Website

Operational

Mobile App

Operational

Xbox App

Operational

Games

Operational

Avatar

Operational

Creator

Website

Operational

Games

Operational

Studio

Operational

Asset Delivery

Operational

Data Store

Operational

Game Join

Operational

Avatar

Operational

Dashboard

Operational

Talent

Operational

Documentation

Operational

Forum

Operational

Marketplace

Operational

History (Last 30 days)

Issues With Accessing Free UGC ItemsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Creator


Locations

Marketplace




March 30, 2024 23:55 PDT
[Investigating] We are aware of an issue with accessing free UGC items that are only meant to be acquired a code are now being bypassed. We are working to address this and will update the community here when the issue is resolved.

March 31, 2024 16:02 PDT
[Identified] We are aware of an issue with accessing free UGC items that are only meant to be acquired a code are now being bypassed. We are working to address this and will update the community here when the issue is resolved.

April 1, 2024 15:27 PDT
[Monitoring] Issue has been mitigated

April 2, 2024 10:15 PDT
[Monitoring] We are continuing to work on this situation and will update when it is resolved.

April 12, 2024 11:01 PDT
[Resolved] This issue has been resolved.

Incident Status

Degraded Performance


Components

User, Player, Creator


Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar, Dashboard, Talent, Documentation, Forum, Marketplace




April 7, 2024 13:00 PDT
[Investigating] We're seeing connectivity issues on the Roblox app and Studio across different platforms. Our teams are actively investigating the issue.

April 7, 2024 14:15 PDT
[Monitoring] We are working on fixing the issue for certain users, but at this point, service should be restored for nearly all users.

April 11, 2024 13:43 PDT
[Resolved] Connectivity issues have been resolved.
Some users may have issues with VoicePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Player


Locations

Website




April 4, 2024 18:13 PDT
[Investigating] We understand some users might be having issues with Voice and are currently diagnosing the situation.

April 4, 2024 19:08 PDT
[Monitoring] This issue should be resolved, we will continue monitoring.

April 5, 2024 10:44 PDT
[Identified] We are continuing investigations into this

April 5, 2024 14:22 PDT
[Monitoring] We are currently monitoring improvements and working to increase stability for Voice services.

April 7, 2024 13:12 PDT
[Resolved] This incident has been resolved.

Incident Status

Degraded Performance


Components

User, Player, Creator


Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar, Dashboard, Talent, Documentation, Forum, Marketplace




April 2, 2024 14:03 PDT
[Investigating] We are aware of issues loading the platform and are investigating the incident.

April 2, 2024 14:19 PDT
[Resolved] The issue was found and rectified. The users that were affected should be able to rejoin the platform.

Incident Status

Partial Service Disruption


Components

User, Player, Creator


Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar, Dashboard, Talent, Documentation, Forum, Marketplace




March 25, 2024 13:02 PDT
[Identified] We are aware of the issue. Our team is actively working on it.

March 25, 2024 13:32 PDT
[Resolved] We service has been restored

Incident Status

Service Disruption


Components

User, Player, Creator


Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar, Dashboard, Talent, Documentation, Forum, Marketplace




March 19, 2024 15:32 PDT
[Investigating] The issue is impacting searching, chat, and other services utilizing text. We are actively investigating.

March 19, 2024 15:42 PDT
[Identified] We have identified the issue and have issued some fixes. We are seeing some recovery but are still working to correct the rest.

March 19, 2024 15:45 PDT
[Monitoring] Service has been restored, we are continuing to monitor before marking this resolved.

March 19, 2024 15:54 PDT
[Resolved] This is now resolved, all services have been restored.

Incident Status

Service Disruption


Components

User, Player, Creator


Locations

Avatar, Marketplace




March 16, 2024 15:04 PDT
[Investigating] We are currently investigating an issue in our system preventing purchasing. We

March 16, 2024 15:28 PDT
[Identified] We have identified the issue and are working to bring up full functionality. At this time there is some recovery.

March 16, 2024 15:33 PDT
[Monitoring] Service has been restored. We are going to continue monitoring before marking this as resolved.

March 16, 2024 15:48 PDT
[Resolved] The issue has been resolved and User Assets and Marketplace functionality should be restored.