Header Image
Active Incident

Updated a few seconds ago

Partial Teleport InterruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Player

Locations

Games


April 8, 2021 3:53PM PDT
[Investigating] Investigating teleport failures on some games.

April 8, 2021 6:30PM PDT
[Monitoring] Issue found and resolved. Monitoring for services to completely return to normal as servers reset.

User

Website

Operational

Mobile App

Operational

Xbox App

Operational

Avatar

Operational

Player

Website

Operational

Mobile App

Operational

Xbox App

Operational

Games

Partial Service Disruption

Avatar

Operational

Creator

Website

Operational

Games

Operational

Studio

Operational

Asset Delivery

Operational

Data Store

Operational

Game Join

Operational

Avatar

Operational

History (Last 30 days)

Partial game interruptionOperational

Incident Status

Operational


Components

Player


Locations

Games



April 8, 2021 10:19AM PDT
[Investigating] We experienced a partial game interruption during a redeployment of a service component.

April 8, 2021 10:41AM PDT
[Resolved] Service returning to normal
Small number of players unable to play gamesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

User, Player, Creator


Locations

Website, Mobile App, Xbox App, Avatar, Games, Studio, Asset Delivery, Data Store, Game Join



March 30, 2021 11:22AM PDT
[Identified] A internal configuration change caused the small number of players unable to play games. The change is reverted.

March 30, 2021 11:55AM PDT
[Resolved] site recovered.
Many players cannot access gamesService Disruption

Incident Status

Service Disruption


Components

User, Player, Creator


Locations

Website, Mobile App, Xbox App, Avatar, Games, Studio, Asset Delivery, Data Store, Game Join



March 19, 2021 1:16PM PDT
[Identified] an internal configuration change causing disruption of player experience.

March 19, 2021 1:52PM PDT
[Resolved] The configuration changes were reverted resulting in recovery.